Our Policy Position

Responsible GamingKeeping Play in Proportion

Gaming is a form of entertainment, never an income source. We provide control tools and support whenever needed. mbi123 is restricted to adults aged 18+.

18+18+ onlyPlay responsibly

Age Limit

18+

Helpline

local problem-gambling helpline name and number

Sportsbook Support

customer support hours (e.g. 24/7)

Control Toolkit

Six Controls at Your Disposal

⚡

Deposit Limit

Limit deposits on a daily, weekly or monthly basis.

🛡️

Loss Limit

Define the maximum loss you'll accept over a set period.

🎯

Self-Exclusion Tool

Suspend your account for a fixed period or indefinitely.

💸

Session Reminder

Receive periodic prompts showing how long you've been playing.

💬

Account Activity

Check deposits, bets and withdrawals whenever you like.

🎁

Promotional Opt-Out

Turn off promotional messages whenever you like.

How It Runs

Setting Your Limits: The Procedure

1
Account Sign-In
Log in to your mbi123 account.
2
Open Account Settings
Navigate to Account Settings.
3
Responsible Play
Open the Responsible Gaming tab.
4
Set Your Limits
Configure deposit, loss or session limits to suit you.
5
Confirm & Save
Confirm the changes. Raising a limit may only apply after a cooling-off period.

Self-Check

How Healthy Are Your Gaming Habits?

Ask Yourself

Is your gambling time or spend exceeding what you intended?
Are you gambling to recover earlier losses?
Have you borrowed or sold belongings to fund gambling?
Do you get anxious or irritable when unable to gamble?
Has gambling affected your work, studies or relationships?
Do you conceal your gambling from those close to you?

A yes to any of these suggests setting limits or taking a break — and reaching out to local problem-gambling helpline name and number.

Guidance Notes

What Responsible Gaming Means

Core Principles

Treat play as entertainment, never income
Fix a budget before starting
Don't chase losses
Build in regular breaks
Don't play if you're stressed, upset or have been drinking

Payment Practices That Support Control

E-wallets or budgeting tools with spending caps make it easier to monitor spend. payment-specific spending control tips (optional)

What We Commit To

Age checks for all players (18+)
Limit-setting and break tools
Support staff trained in safer gambling
Straightforward access to help resources
partner support organisations (only if real partnerships exist)

Knowledge Base

Responsible Gaming: Common Questions

How is a deposit limit configured?+

Open Account Settings → Responsible Gaming and select a daily, weekly or monthly limit.

Which self-exclusion periods can I choose?+

self-exclusion periods offered

What if I feel I'm losing control?+

Activate self-exclusion immediately and contact local problem-gambling helpline name and number. Our support desk can also assist through customer support channels (e.g. live chat, email).

Can I change or remove my limits?+

Lowering a limit takes effect at once. Raising or removing one may come with a cooling-off period.

How do you spot players at risk?+

player protection monitoring process — describe only what's actually in place

Is what I share kept confidential?+

Yes. Responsible gaming conversations are handled in confidence, consistent with our Privacy Policy.

Disciplined Play

Choose a Platform Built Around Player Care

Configure your limits from the very first day.

Set Up a Free Account Account Sign-In